COVID-19: Safe Car Buying - Enterprise Motor Group

COVID-19: Safe Car Buying in Auckland

12 August 2020 Learning Centre

COVID-19: Safe Car Buying in Auckland

At Level 3 our 2 Enterprise locations in Auckland will be open for business, we will of course be sticking to the rules! Because keeping our staff and customers safe is our number 1 priority.

In this post we will cover off what we have done to make buying safe - at all Levels.

Alert Level 3

We are open for online shopping only with click and collect or home delivery available for test drives and deliveries. For both we need you to make an appointment so that we can have the specific car you are looking at out and available. At level 3 you won’t be able to visit our branch to browse or walk around.

48-hour / 200km Money Back Guarantee

To make purchasing a car online from Enterprise as easy as possible, we are offering all customers who purchase during Level 3 our no questions asked 48-hour Money Back Guarantee. You can learn more about that here. #riskfree

Video walk around and virtual test drives

We know it can be fun to wander around, browsing the cars until you see one that catches your eye! Unfortunately, at level 3 this is against the rules, but we are here to help you do the next best thing.

Our staff can email you video walk arounds of individual cars or even groups of cars, we are available for live video calls and if you fall in love with something we can even do a virtual video test drive for you!

Click and Collect by appointment only

At Level 3 a retail store can’t open for sales, but we can offer home delivery or Click and Collect. To keep our process contactless, all Click and Collect visits to our dealership must be by appointment only. This is so we can have the exact car you need out and available so you can safely collect it.

The maximum number of people from your bubble able to come at one time is two. But don’t worry, you’re more than welcome to take the car home to see if the whole family can fit comfortably.

To learn more about what to do when you visit us click here 

Visit here to book a time slot or call / email the sales person you have been speaking with.

Cleaning and sanitising

We have asked all our cleaning companies to perform more regular cleans with a focus on high touch surfaces. We have also asked them to add a sanitisation process to the clean as well as conducting their work in appropriate PPE.

Our cars have been sanitised inside and out, with extra focus on all the high touch surfaces. Before and after each test drive and before a customer takes delivery, we will be giving each car an extra precautionary clean.

To keep our staff safe, whenever they are cleaning a vehicle that has been driven, they will wear the appropriate PPE.

Trading in your car; Our contactless process

We can value and trade your car at Level 3. However, to do this we need your help first.

  1. We need you to start the process online. You can do that here on our website (just select the branch you wish to purchase a car from) or if you would prefer to talk to us first we can send you a trade-in valuation link at any time. #valuemytrade
  2. If we cannot give your car a firm valuation online, we may need to see it in person. If you already know which car you want to click and collect, we can make an appointment at our branch for the test drive or delivery and finish valuing your car then. If you are unsure of which car you want to purchase, we can come to you! Unfortunately to stick to the rules of level 3, you cannot make an appointment just for a valuation, it must be done as part of a Click and Collect process.
  3. As part of the valuation process we will need to sanitise the high touch surfaces of your car, so it is safe for our mangers to drive. To help with this we ask that you remove any clutter from the interior before we arrive.

Contact tracing

Every person who visits an Enterprise Motor Group branch will be logged in our contact tracing system, this includes our customers, delivery drivers and outworkers.

Alert Level 2 for our out-of-Auckland locations 

We’re taking COVID-19 seriously and want to play our part in keeping the community safe, so almost all aspects of our level 3 trading will stay the same at level 2.

You can learn more about Level 2 car shopping in Hamilton and Gisborne here 'Safe car shopping at Level 2'