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The page lets you know what personal information of yours we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find information about how to change inaccurate personal information and how to opt out of receiving communications from us.
What personal information about you do we collect and hold?
Depending on your interactions with us, the personal information that we may collect and hold includes:
How do we collect and hold your personal information?
Generally we collect personal information directly from you when you contact us or through the dealer, broker or branch to which you have provided your personal information.
We may also collect personal information through/from:
We will take reasonable technical and organisational precautions to protect the personal information we hold, however no method is completely secure and we are not responsible for any breach of security caused by third parties. You are reasonable for ensuring your internet browser and computer system are secure and can support any security measures we use to protect your information and for keeping any log-in details safe and confidential at all times.
What do we do with your personal information (apart from your consumer credit information)?
We may use and disclose your personal information for the purposes of:
Who will we disclose your personal information to?
We may disclose your personal information for the above purposes to:
Access to personal information
You may request access to personal information (including your credit information) we hold about you by contacting us at the contact details below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices (including direction to a credit reporting agency) as to how access is provided (e.g. emailing or mailing it to you). A fee may be charged to cover the cost of retrieval.
We rely on you to update us if your information changes. If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Marketing and Opting Out
We may use information relating to your visit to our Website, or information you provide to us, for marketing purposes (including direct marketing) in order to continually improve the product and/or service we provide to you and/or to contact you from time to time with marketing material about our other products or services and those of our related entities. We may also share your personal information with our related entities so that they can provide you directly with marketing material about their products and services.
You may opt out of receiving this material at any time by contacting us on 0800 88 2000 or by email to firstname.lastname@example.org
Your consent to receive this information will remain current until you advise us otherwise.
We may collect information about you when you visit our Website or social media pages or use our applications. In general you can visit our Website without telling us who you are, however particular sections of our Website may require you to provide us with personal information and in order for some functions of the Website to operate correctly, “cookies” may be used. The amount of information that you provide to us will depend on the services that you choose to use and your interactions with us.
By using our Website you agree that the internet is not completely secure, and that accordingly we can only use our best endeavours to secure your personal information and cannot provide any definitive assurance regarding security of personal information. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
Questions and Complaints
The Privacy Officer
Enterprise Motor Group
PO Box 11096
Ellerslie Auckland 1542
For security reasons, we require that all requests for personal information are provided in writing.
We will respond and advise whether we agree with your complaint. If we do not agree, we will provide reasons. If we do agree, we will advise what (if any) action we consider appropriate to take in response. If you are still not satisfied after having contacted us and given us a reasonable time to respond, then we suggest that you contact the Office of the Privacy Commissioner by:
0800 803 909 (from 8.30am to 5pm, Monday to Friday)
(04) 474 7595
PO Box 10-094
The Terrace, Wellington, 6143
This policy is effective from 12 April 2019.